Monthly Archives: October, 2014

The Cold Hard Truth…Tips for New Supervisors

excellence1Are you a new Supervisor or Manager? Congratulations! You have entered into a wonderful new phase of your professional career. With this role comes a great deal of responsibility, personal satisfaction, and opportunities to establish meaningful business relationships. In order to succeed in this position you must develop the skills necessary to lead effectively and manage administrative duties efficiently. Continue reading →

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How To Tell Your Boss That He/She Sucks! (Without Losing Your Job)

facebookWhat is the best way to approach a Supervisor who is disrespectful, lacks leadership skills, or is generally CLUELESS? Below are some of my tips on how to do this while still keeping your job:

1. PICK THE RIGHT TIME: Do not wait until the morning of an audit to tell your boss that he sucks. Pick a day and time that works for you AND your Supervisor. You can do this by requesting a meeting or selecting a time of day when your boss is typically winding down for the day. Remember: your Boss is not likely to be amenable to your concerns if he is stressed out by a deadline, in the middle of a major project, or frustrated by a recent conversation with his own Supervisor.

2. START OFF ON A POSITIVE NOTE: Before telling your Boss that she sucks, provide her with some positive feedback. This may be challenging if you believe she is incapable of doing anything right but you MUST give it your best shot. A genuine compliment or show of appreciation (no matter how small) can set the tone for the “constructive feedback” you are about to give. Example: “I want to start off by saying that I am grateful for the opportunity you have given me because I am learning more about myself through this process.”

3. WATCH YOUR TONE: No matter how angry or frustrated you are you MUST remember to communicate your concerns in a professional manner. I can guarantee that your Boss will shut you down immediately if you use profanity, yell, or speak as though you are invincible. You are NOT the head b**** in charge!

4. USE “I” STATEMENTS: The last thing your Supervisor needs to hear is you ranting about how “horrible” he is and how your misery is a direct result of all the things “he” has done. Explain how YOU are affected by your Boss’s behaviors and/or the policies of your department and stay away from statements which place direct blame on management. Example: ” I feel frustrated  when staff meetings don’t start on time because it causes me to lose time that I could be spending with patients” sounds a lot better than, ” You never start meetings on time and that makes me waste time!”

5. BE SOLUTION FOCUSED: No one likes a whiner! If you are going to give your Boss a laundry list of concerns you better be ready to provide an even longer list of solutions! Prepare in advance for your meeting by identifying ways to resolve each issue you are going to present. Example: “I propose that we explore changing the day and time of our staff meeting to better fit your schedule so we can all meet our goals for the day.”

6. IF ALL ELSE FAILS….CONSIDER GETTING A NEW JOB! If you follow all these tips and your Boss is still not receptive it may be time to pursue a different work environment. WARNING: Going over your Boss’s head by filing a complaint with his Supervisor will almost NEVER help your situation. Be very careful in your approach….


If you are having trouble communicating with your Supervisor sign up for a FREE Career Coaching consultation by emailing info@excellencebymonicaguzman.com

How to Work with Difficult Coworkers

grey shirtDifficult coworkers can play a huge role when it comes to job satisfaction. You know who they are: the whiny coworker, the know-it-all coworker, the jealous coworker…and the list goes on an on. If you are going to reach a level of PROFESSIONAL EXCELLENCE you must learn how to approach and work with professionals who are different from you.

As a Director, I supervise and work with professionals of all backgrounds, experience levels, and personalities. I have come to learn that the best way to support my team is to acknowledge and work with their differences. Each team member is valued for what he/she brings to the table and not asked to change who they are. The same principles can be applied to working with coworkers who have different personalities and communication patterns.

The following tips are designed to help you work with challenging coworkers:

  • Focus on yourself! Do not allow another person’s energy to take over your experience at work. Maintain your focus and concentrate on your own presentation, behavior, and attitude.
  • Separate yourself from negativity. If another’s employee’s attitude is starting to affect you and/or your work it’s time to walk away and create a safe (but friendly) distance. Remember: we don’t go to work to make friends! Walk away from conversations when you need to by politely excusing yourself, changing the subject, or becoming a positive influence.
  • Remain calm! Never allow frustration with a coworker to agitate you to the point where you appear anything but professional. If you need to, take a deep breath and give yourself a moment to evaluate the situation. Remember: most “jerks” are miserable because they have been hurt or rejected by someone in their life. IT’S NOT PERSONAL. Maintain your class and walk away; be the better person.
  • Cater your approach to the individual. You cannot use the same approach with each person you work with. Get to know people’s strengths, weaknesses, triggers, and motives. You can do this by paying attention to how people talk about others and how they respond to stress. Some coworkers respond to a soft approach (compliments, laughter, empathy) while others respond to a more firm approach (strong boundaries, direct conversations, limited joking). PAY ATTENTION AND RESPOND ACCORDINGLY.

If you require special attention in this area or are finding it difficult to put these tips into practice email me at info@excellencebymonicaguzman.com for info on career coaching!

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