Category Archives: Uncategorized

Five Habits of Successful People

successfulYou see them everywhere-people smiling, accomplishing great things, getting raises, reaching new goals. Are they faking it? Do they have a magic formula to life that you don’t know about? The answer is YES. Successful people are intentional in their approach to life and are more apt to follow a set of specific strategies for achieving excellence.

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Top 5 Reasons Why You Are Miserable!

MISERY

You wake up in the morning and you feel miserable. You get to work and feel annoyed. You feel irritated around your family, your friends, and partner. No-you are not depressed so step away from the Xanax. There are many causes for your misery and I am here to shed some light on this topic and tell you how to finally feel happier! Continue reading →

5 Mistakes Women Make in Business

grey suit

So many women sabotage their careers by making mistakes that can be easily corrected. Before you start whining and feeling sorry for yourself take a good luck in the mirror and see if you are guilty of these infractions: Continue reading →

Five Phrases Your Boss Loves to Hear!

wordpressEver wonder what your boss thinks of you? Solving this mystery can sometimes mean the difference between staying in
one position for 12 years and getting a promotion within 6 months of hire. The relationship you have with your Supervisor is critical to your professional success. Don’t know where to start? Here are 5 phrases that your Boss is waiting to hear from the next person he/she is looking to promote: Continue reading →

The Cold Hard Truth…Tips for New Supervisors

excellence1Are you a new Supervisor or Manager? Congratulations! You have entered into a wonderful new phase of your professional career. With this role comes a great deal of responsibility, personal satisfaction, and opportunities to establish meaningful business relationships. In order to succeed in this position you must develop the skills necessary to lead effectively and manage administrative duties efficiently. Continue reading →

How To Tell Your Boss That He/She Sucks! (Without Losing Your Job)

facebookWhat is the best way to approach a Supervisor who is disrespectful, lacks leadership skills, or is generally CLUELESS? Below are some of my tips on how to do this while still keeping your job:

1. PICK THE RIGHT TIME: Do not wait until the morning of an audit to tell your boss that he sucks. Pick a day and time that works for you AND your Supervisor. You can do this by requesting a meeting or selecting a time of day when your boss is typically winding down for the day. Remember: your Boss is not likely to be amenable to your concerns if he is stressed out by a deadline, in the middle of a major project, or frustrated by a recent conversation with his own Supervisor.

2. START OFF ON A POSITIVE NOTE: Before telling your Boss that she sucks, provide her with some positive feedback. This may be challenging if you believe she is incapable of doing anything right but you MUST give it your best shot. A genuine compliment or show of appreciation (no matter how small) can set the tone for the “constructive feedback” you are about to give. Example: “I want to start off by saying that I am grateful for the opportunity you have given me because I am learning more about myself through this process.”

3. WATCH YOUR TONE: No matter how angry or frustrated you are you MUST remember to communicate your concerns in a professional manner. I can guarantee that your Boss will shut you down immediately if you use profanity, yell, or speak as though you are invincible. You are NOT the head b**** in charge!

4. USE “I” STATEMENTS: The last thing your Supervisor needs to hear is you ranting about how “horrible” he is and how your misery is a direct result of all the things “he” has done. Explain how YOU are affected by your Boss’s behaviors and/or the policies of your department and stay away from statements which place direct blame on management. Example: ” I feel frustrated  when staff meetings don’t start on time because it causes me to lose time that I could be spending with patients” sounds a lot better than, ” You never start meetings on time and that makes me waste time!”

5. BE SOLUTION FOCUSED: No one likes a whiner! If you are going to give your Boss a laundry list of concerns you better be ready to provide an even longer list of solutions! Prepare in advance for your meeting by identifying ways to resolve each issue you are going to present. Example: “I propose that we explore changing the day and time of our staff meeting to better fit your schedule so we can all meet our goals for the day.”

6. IF ALL ELSE FAILS….CONSIDER GETTING A NEW JOB! If you follow all these tips and your Boss is still not receptive it may be time to pursue a different work environment. WARNING: Going over your Boss’s head by filing a complaint with his Supervisor will almost NEVER help your situation. Be very careful in your approach….


If you are having trouble communicating with your Supervisor sign up for a FREE Career Coaching consultation by emailing info@excellencebymonicaguzman.com

How to Work with Difficult Coworkers

grey shirtDifficult coworkers can play a huge role when it comes to job satisfaction. You know who they are: the whiny coworker, the know-it-all coworker, the jealous coworker…and the list goes on an on. If you are going to reach a level of PROFESSIONAL EXCELLENCE you must learn how to approach and work with professionals who are different from you.

As a Director, I supervise and work with professionals of all backgrounds, experience levels, and personalities. I have come to learn that the best way to support my team is to acknowledge and work with their differences. Each team member is valued for what he/she brings to the table and not asked to change who they are. The same principles can be applied to working with coworkers who have different personalities and communication patterns.

The following tips are designed to help you work with challenging coworkers:

  • Focus on yourself! Do not allow another person’s energy to take over your experience at work. Maintain your focus and concentrate on your own presentation, behavior, and attitude.
  • Separate yourself from negativity. If another’s employee’s attitude is starting to affect you and/or your work it’s time to walk away and create a safe (but friendly) distance. Remember: we don’t go to work to make friends! Walk away from conversations when you need to by politely excusing yourself, changing the subject, or becoming a positive influence.
  • Remain calm! Never allow frustration with a coworker to agitate you to the point where you appear anything but professional. If you need to, take a deep breath and give yourself a moment to evaluate the situation. Remember: most “jerks” are miserable because they have been hurt or rejected by someone in their life. IT’S NOT PERSONAL. Maintain your class and walk away; be the better person.
  • Cater your approach to the individual. You cannot use the same approach with each person you work with. Get to know people’s strengths, weaknesses, triggers, and motives. You can do this by paying attention to how people talk about others and how they respond to stress. Some coworkers respond to a soft approach (compliments, laughter, empathy) while others respond to a more firm approach (strong boundaries, direct conversations, limited joking). PAY ATTENTION AND RESPOND ACCORDINGLY.

If you require special attention in this area or are finding it difficult to put these tips into practice email me at info@excellencebymonicaguzman.com for info on career coaching!

What Makes a Great Leader?

excellence desk.Hello Everyone!

As a Director, I am a leader to a wonderful team of professionals. I love my work and feel privileged to be in a position where I can inspire others along their journey to success. Throughout my years as a Supervisor I have learned a great deal about what it takes to be an effective leader. Below is a summary of my findings:


1. A LEADER INSPIRES. Effective leaders know how to motivate his/her team. He/she is able to draw out each member’s strengths and help them develop as a professional. A leader is someone who a team member looks up to and respects-not only for his/her skill level but for the manner in which he/she approaches life.

2. A LEADER KEEPS HIS/HER PROMISES. A true leader always follows through! A team cannot respect a Supervisor who commits to an idea but then loses interest when confronted with a challenge. In order for a team to excel, it needs a leader who is consistent.

3. A LEADER IS PROFESSIONAL. There is no room for gossip, inappropriate language, or informal attire when in a position of leadership. A true leader know that he/she is a role model and acts as such!

4. A LEADER TREATS HIS/HER TEAM MEMBERS AS EQUALS. True Leadership requires a sense of humility. Staff tend to respect a leader who sees him/herself as a partner within the team-not a Dictator. Degrees and Licenses may look pretty on a wall but true admiration comes from treating others with respect.

5. A LEADER DEMANDS EXCELLENCE. Leadership does not equal laziness! A strong leader recognizes the value of hard work and will never accept mediocrity from the team.

6. A LEADER BUILDS TEAMS. An effective leader develops relationships with his team members. He invests time in each person’s development and takes an active interest in their lives. A Leader recognizes the danger of running an office like a factory and does whatever it takes to be a fully present, active member of the team.

Which of these qualities is the most important to you? What other qualities should we add to this list? If you are a leader in need of Executive Coaching email me now at info@excellencebymonicaguzman.com

Presentation is Everything!

presentationLets face it. Humans judge one another on physical appearance before making an assessment on personality, intellect, or values. The world of business is no different. If you want to stand out from the crowd YOU MUST PRESENT YOURSELF AS A WINNER. Remember: you are your own brand! This means that you must dress and groom yourself in a manner consistent with the position you want. Stop for a moment and examine what you are wearing at this exact second. If a stranger walked in and made an assessment of you based solely on your physical appearance how would he/she describe you?

I urge anyone who wants to excel in their current role or land their dream job to make an honest assessment of their physical appearance. Is your hair clean? Do you leave the house without ironing your clothes? Do you wear scruffy shoes to work because they are “comfortable?” Everything about you from head to toe sends a clear message about your brand. If your appearance is messy then you are sending the message that your WORK IS MESSY.

Ladies and gentlemen…PLEASE take your physical appearance as seriously as you do your goals. Before you leave to work on Monday morning look in the mirror and ask yourself, “what message am I sending to the world today?”

info@excellencebymonicaguzman.com

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My Story of Excellence…..

headshot“Excellence starts with a positive attitude and a great presentation!”

I first learned about excellence from my mother. A strong woman with unrelenting values, she raised me to show pride in my work by never accepting mediocrity. Initially focusing on perfection, I focused on creating work which was flawless and free from error. I soon learned that this approach was both unrealistic and unhealthy. Most importantly-it did not yield results. By focusing on excellence instead of perfection, I remained committed to my work and transformed my challenges into opportunities for learning.  I used this model to reach all of my academic and professional goals including my current position as a Director for a large social service agency in New Jersey.

As a Supervisor I found a passion for the training and development of staff. High standards- with a focus on quality work and professionalism afforded me a reputation as a strong leader. I knew that in order for a program to be successful, its’ staff needed to thrive. I focused, then, on creating an environment where professionals could develop their strengths, challenge themselves, and feel fully supported by leadership. I began to share my skills with new supervisors, colleagues, and other professionals and soon transformed by approach into a theory of excellence focusing on presentation and communication.

In developing my model, I focused on those behaviors, practices, and attitudes which contributed most to my professional success. I highlighted the impact that appropriate work attire can have on your public image and the value of a positive attitude in the workplace. I brought attention to the importance of a strong work ethic and consistency in results. Finally, I presented a focus on the power of relationships in the professional world. The result- “The Wheel of Excellence” became the focal point of my business and the foundation for my work with professionals looking to move up in their careers.

Through my work, I often find myself reflecting on those professionals who remain stagnant in their careers. How are they different from those who have reached success? What personal and professional factors have led to their reality? Many individuals find reasons to fail because they don’t have the confidence to believe in their brand. I reject the notion that success is predetermined and fight every day to find that energy in each client I work with to strive for excellence. Every person-regardless of educational background or socioeconomic status is capable of reaching their professional goals. I hope to be that mentor and coach to those who need my inspiration and guidance.

I am thankful to my mother for helping me understand the difference between perfection and excellence. She is a true testament to the fact that hardship often leads to excellence when the only option is success!

 

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